1. Introduction

PatchyHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our documentation and system management platform for HighLevel users.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, password)
Profile information (avatar, display preferences)
Documentation content you create (systems, assets, modules, training docs)
Team and workspace information
Payment and billing information (processed by Stripe)
Communications with our support team

2.2 Information Collected Automatically

Device information (browser type, operating system)
Usage data (features accessed, time spent, actions taken)
Log data (IP address, access times, pages viewed)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Personalize and improve your experience

4. Information Sharing

We may share your information in the following circumstances:

With your team members: Information shared within your workspace is visible to team members based on their role permissions.
Service providers: We work with third-party companies to provide services (hosting, payment processing, analytics).
Legal requirements: When required by law or to protect our rights and safety.
Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. You can request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Export your data in a portable format
Opt out of marketing communications
Withdraw consent where processing is based on consent

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our service. You can control cookies through your browser settings, though some features may not function properly without them.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@patchyhub.com.